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How to prepare your clock for
shipping
back to us.
To send a clock to a service station, pull the chains so the hooks are
under the case. Insert a piece of string, wire or a twist wrap through
all the chains "close as possible to the case bottom." Bundle up the
chains in a piece of aluminium foil and tie up tightly with a rubber
band, tape or string. This prevents the chains from coming off the
wheels, and creating a snarled mess of chains inside the clock.
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Put a strip of paper in the spiral gong on
the inside of
the back access panel. Pack the clock in an oversize box with crushed
newspaper, (do not use Styrofoam peanuts), and then wrap and label the
pendulum, and place in box. Do not send the weights. If there are any
numbers on the weights, ( 275 or 320, etc.), write them on a piece of
paper, along with your name, address, phone number, your Email address,
a short description of any problems, and enclose in box.
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After unpacking the clock the
cuckoo (and
the music with musical clocks) does not work
Please follow the SETUP INSTRUCTIONS carefully, when unpacking the
clock. If the clock should not work in the end, please check the
following points: 1. Have the clamps been removed from the bellows
inside the clock as described in the instructions (see picture)? 2. Has
the cuckoo's door been "unlocked"? You have to turn a little wire to
the side, that secured the door while shipping (see picture).
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3. Please check the position of the night
shut-off. The
most common reason why cuckoo and music do not work is that they have
been turned off. With some clocks the night shut-off is a switch at the
left side of the clock, with other types it is a wire under the clock
(see picture). CHECK both positions of the night shut off and make sure
that the switch is not "somewhere between" the ON and OFF position.
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After the cuckoo call the
door stays open
If you open the clock on the back you will see a thin wire that starts
at the bellows and goes up to the cuckoo. This wire should move the
cuckoo up and down a little while it calls. It is not connected with
the cuckoo but usually ends under the cuckoo's tail (see picture).
During shipping it may happen that this wire is turned above the
cuckoo. If it is above, it may block the cuckoo and the door.
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To fix this you can simply turn the wire around the cuckoo - carefully
- so it is under the cuckoo's tail again. This should be quite easy if
you open the cuckoo's door (the cuckoo will move forward when the door
is opened).
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The clock does not cuckoo on
the full and
on the half-hour, but at other times
It is not the cuckoo that goes wrong, but the minute-hand is in the
wrong position.
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To adjust the hand you should, loosen the
hand nut, and
reposition the minute-hand to the proper hour, and retighten the hand
nut. If the cuckoo calls the wrong hour (cuckoos 3 times at 4'or clock)
loosen the hour hand by carefully pulling it off the shaft, move the
hand to the 3'or clock position once it is loose and push it back onto
the shaft. Never adjust the time by moving the hour hand, since this
will cause this exact problem.
A chain is off the wheel
If one of the weights always drops to the floor at once, the chain has
fallen off the wheel. Fixing this is not so easy, it will require
patience. To fix this pull the other chains fully up, remove all
weights. Take a piece of wire and secure the other chains under the
clock's case "as close as possible" to the bottom of the case (see
picture). This is VERY IMPORTANT, otherwise the other chains will fall
of their wheels as well during the next step. Take the clock from the
wall, open it on the back. Now turn the clock upside-down and try to
balance the chain back on the wheel.
The Clock runs too slow / too fast
The pendulum is responsible for making the clock keep time. If your
clock runs too fast, you can move the pendulum-disc down a little on
the pendulum to correct this. If the clock is running to slow you have
to move the pendulum-disc up. This should also be described in your
clock's setup instructions. Keep in mind that moving the pendulum leaf
or disc 1/8 Inch (3 mm) on the pendulum stick is equal to a 3 minute
change in a 24 hour period.
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